1.
Browser Installation Check
To check what
version of Internet Explorer you have do the following:
-
From the start menu
(at the lower left corner of the screen) select Settings.
-
From Settings, select
Control Panel.
-
From Control Panel,
select Add/Remove Programs.
-
Scroll through the list
of programs on the "Install/Unindtall" tab and find "Internet Explorer"
or "Microsoft Internet Explorer". If the number following the program name
is 4.0 or above, DO NOT CONTINUE with the installation. Please call Technical
Support.
-
Cancel from Add/Remove
Programs and close the Control Panel window.
2.
Browser opens but cannot get to any web pages.
Try
to go to another web site that is a known working site.
Are
you getting an error?
Is
the modem dialing out?
Is
the modem connecting?
Clear
your Cache.
Internet
Explorer
Netscape
Navigator
Check
proxy settings.
Internet
Explorer
Netscape
Navigator
Clear
your cache.
-
For
Internet Explorer first determine the version.
-
Have them
open Internet Explorer.
-
Click
on the word "Help" at the top of the browser.
-
Scroll
down to "About Internet Explorer" and click on it.
Near
the top it should tell you the version.
Internet
Explorer Prior to version 3.0
-
Have them
open Internet Explorer.
-
Click
on the word "View" at the top of the browser.
-
Scroll
down to "Options" and click on it.
-
Click
on the "Advanced" tab.
-
Click
"Empty" in the cache area.
Back
Internet
Explorer version 3.x
-
Have them
open Internet Explorer.
-
Click
on the word "View" at the top of the browser.
-
Scroll
down to "Options" and click on it.
-
Click
on the "Advanced" Tab.
-
Click
on the "Settings" in the Temporary Internet files area.
-
Click
"Empty Folder".
Back
For
Netscape version 3.x
-
Open Netscape.
-
Click
on the word "Options" at the top of the browser.
-
Scroll
down to "Network Preferences" and click on it.
-
Click
on the "Cache" tab.
-
Click
on "Clear Memory Cache Now" then click "OK".
-
Click
on "Clear Disk Cache Now" then click "OK".
Back
3.
Check proxy settings. Note: Setting the proper proxy settings will
not work if you do not have your account properly set up. Be sure
to uncheck Use Proxy Settings if your free trial period has ended and/or
you decide to discontine service to insure faster Internet access (delay
caused by improperly using proxy server).
Internet
Explorer
-
From your
desktop, right click on the "Internet Explorer" icon.
-
Scroll
down to the "Properties" and click on it.
-
Click
on the "Connections" tab.
-
Check
the "Connect through a Proxy Server" or "Use a proxy server"
-
In the
address place put Proxy Server Setting in the port put the
Port Digits
-
Click
"OK".
Back
Netscape
Navigator
-
Open Netscape.
-
Click
on the word "Options" at the top of the browser.
-
Scroll
down to "Network Preferences" and click on it.
-
Click
on the "Proxies" tab.
-
In the
address place Proxy Server Setting in the port put the Port
Digits
Back
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