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Are you getting an ErRoR?
This page contains a number of common errors.  Where possible, the general or specific solutions are given. 
Common Error messages:
Incorrect login or password
    Unable to negotiate a compatible set of network protocols

    Unstable or unreliable connection

    The computer you are dialing is not answering

    Internet Explorer could not open the site http://<URL>

    Unable to open <URL>.  The address may be incorrect

    The computer you are dialing cannot establish a dial-up networking connection. Please check your password...

    Essential files missing

    Netware servers will be inaccessible if you establish this connection

    Forbidden...

    RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 014f:bff9a08c.

    Dial up networking is being used by another program or dial-up networking connection, close the program or connection and try again.

    404 file not found

    404 access denied


1. Incorrect login or password
  • User name is entered incorrectly
  • Password is entered incorrectly
  • Account does not exist on the server
  • Dialing into the wrong location 

2. Unable to negotiate a compatible set of network protocols

     
  • Network is not configured correctly 
  • Dialer is not configured correctly 
  • If the setup is correct, shut down computer (power down) and try to logon again 

3. Unstable or unreliable connection

     
  • Bad phone line between computer and server 
  • Modem Init string is setup incorrectly 
  • Shut the computer down, completely off for 10 to 30 seconds.   Restart and try again.
4. The computer you are dialing is not answering
     
  • Dial the server with your phone and listen for the modem squawk. If the line is busy, try again later. If you get a modem squawk, check the following:
  • Dialup connection phone number
  • Call waiting settings.  Call waiting needs to be turned off during connection.  To do this, in Windows, go to My Computer, Control Panel, Modems, Dialing Properties.  Check the appropriate box and enter the disabling code. Typical disabling codes are (the last one has a comma which tells the modem to wait 2 seconds): *70, 70#, or 1170,.

5. Internet Explorer could not open http://<URL Address>

  • The web page you are trying to go to cannot be found.
  • Try another location. If you can't get to a known good location, check the DNS settings in the Dialer.

6. Unable to open <URL Address>. The address may be incorrect

     
  • The web page you are trying to go to cannot be found. 
  • Try another location. If you can't get to a known good location, check the DNS settings in the Dialer.
7. The computer you are dialing cannot establish a dial-up networking connection. Please check your password...
  • User name is entered incorrectly 
  • Password is entered incorrectly 
  • Account does not exist on the server 
8. Essential file <??????> is missing...
  • Remove and re-install the affected area.
9. Netware servers will be inaccessible if you establish this connection.
  • The caller is on a network and should contact their system administrator. It might solve the problem if you go into the dialer and into the "Server Type" settings and uncheck the "NetBEUI" and "TCP/IP".  Reboot and try again. 
10. Forbidden...
  • The web page you are trying to go to cannot be found. 
  • Try another location. If you can't get to a known good location, check the DNS settings in the Dialer.

11. RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 014f:bff9a08c.

     
  • Usually a Windows 95 version error. 
  • It may solve the problem if you obtain and install the "Windows 95 Service Pack 1". The file can be downloaded from Microsoft or Windows95.com.
12. Dial up networking is used by another program or dial-up network connection, close the program or connection and try again.
     
  • The modem is occupied by another program such as a fax program or computer program to answer the phone. 
  • Shut this down and try to connect again. If nothing seems to be running, carefully hit Control, Alt, and Delete simultaneously (just once). This will bring up the "Close Program" box. Look through the white area of the box for a program that might be using the modem. Close the offending program and try again.
13. 404 file not found
  • The web page you are trying to go to cannot be found. 
  • Try another location. If you can't get to a known good location, check the DNS settings in the Dialer.


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