Ffrequently Asked Questions

F.A.Q.
1. Can I receive a fax while I am on the phone?
2. Motherboard BIOS upgrades.
3. Using EDO and FPM Memory Together.
4. What processor upgrades are available for my PC?
5. How do I obtain updated drivers for my computer?
6. How do I access the BIOS setup utility?
7. My Modem is a 33600 bps modem but is connected at 26400 bps or slower. Why?
8. I get an error message of no dial tone from my Modem.
9. Minor corruption is visible in a Windows application.
10. Accessing the Number Nine Monitor Adjust property page causes an invalid page fault in MSYNC_95.DLL.
11. My monitor is flickering noticeably.
12. My screen shows no display at all!
13. What is USB?
14. What is required for a USB system?
15. What are the advantages of USB?
16. What devices does USB support?
17. Why can't my DIMMs fit to my Titan VX motherboard?
18. Why does my CD-ROM drive switch back and forth between a master and slave at bootup?
19. The turbo switch on my system doesn't seem to work?
20. What is the Year 2000 Problem?

Q1. Can I receive a fax while I am on the phone?

To receive a fax on your computer, a modem must be installed and connected to a phone line with a fax software(e.g. WinFax Pro, LG-Fax, etc) running.
NOTE: You cannot receive a fax while you are talking on the phone, on the same phone line.
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Q2. Motherboard BIOS upgrades.

Warning! It is strongly advised that you consult with an SILKRICH Technical Support Staff before upgrading the motherboard BIOS. Upgrading to the incorrect BIOS image, or not following proper upgrade procedures, could result in a completely unresponsive system. Whenever upgrading to a new BIOS image, make sure to boot your system completely clean. Any TSR's can interfere with the upgrade process, causing it to fail. Please read all included documentation for additional information before upgrading.
The best way to boot the computer completely clean is with a boot disk. Prepare a clean boot disk by:
Format a blank diskette by typing "FORMAT A: /S", this will format a diskette and transfer the system files from the computer to the diskette, making the diskette bootable.
Whenever you are preparing to flash a BIOS ensure that you are using a bootable floppy disk as described above, or some other methods of booting clean.
NOTE:
You should never reset or turn the system off during a flash routine. This will corrupt the BIOS data and render your motherboard useless. Always make a backup of your old BIOS should you need to reflash it.
Also, you should ALWAYS clear your CMOS after flashing a new BIOS. This will clear out any stray settings from your old BIOS which may have been carried over from the flashing process. Most problems encountered after flashing a BIOS will be solved by this simple procedure. Please refer to your motherboard documentation for the correct CMOS CLEAR jumper location and procedures.
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Q3. Using EDO and FPM Memory Together

You can mix EDO(Extended Data Out) and FPM(Fast Page Mode) memory in the same computer. The following suggestions for mixing the memory.
The memory will default to the speed of the slowest RAM installed in your computer.
Keep the two types of memory in separate banks. (For instance: Install the EDO memory in BANK 0 and the FPM memory in BANK 1.)
Install the EDO in the first bank, install EDO memory in BANK 0 and FPM memory in BANK 1.
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Q4. What processor upgrades are available for my PC?

This will depend on the model of your motherboard. You will need to provide us with the model of your motherboard, so that we can determine what possible upgrades are available for your PC. Alternatively, you may refer to your motherboard manual.
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Q5. How do I obtain updated drivers for my computer?

As newer versions of the different drivers in your system are released, they are placed on the SILKRICH Support Web site. To access our World Wide Web site, please refer to below.
Silkrich Links Center.
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Q6. How do I access the BIOS setup utility?

Follow the steps below to access the BIOS setup utility on your SILKRICH System with an Award BIOS.
Reboot your system either by pressing "CTRL-ALT-DEL" or by hitting the RESET button of the front of the computer.
During the Power On Self Test (memory count) press "DEL".
You are now in the BIOS Setup Utility.
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Q7. My Modem is a 33600 bps modem but is connected at 26400 bps or slower. Why?

Telephone line signal quality varies widely from one area to another and from one call to the next. All V.34 modems probe the telephone line during the initial "handshake" sequence to determine the optimum carrier speed to utilize based upon the quality of the received signals. When calling local numbers your modem should typically connect at speeds of 26,400 to 33,600 bps. When calling long distance numbers connect speeds may vary between 19,200 and 28,800 bps.
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Q8. I get an error message of no dial tone from my Modem.

Devices such as call routers, surge suppressors and telephone line splitters may degrade the quality of signals transmission to a modem causing connection failures, inability to dial and poor modem performance. If your modem is connected to the phone line through any of the devices mentioned above and you are having trouble dialing or are having trouble connecting or unable to connect at high speeds, try connecting the modem directly into the telephone line wall outlet. You may test the modem's ability to dial by following these steps:
Connect an ordinary telephone to the modem's PHONE jack.
Using your favorite communications program type: ATX0DT12345 but do not press return.
Pick up the telephone that is connected to the modem and press "<ENTER>".
You should hear the modem dialing through the telephone handset.
If after following these steps and your modem fails to respond, contact SILKRICH Technical Support.
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Q9. Minor corruption is visible in a Windows application.

If you are experiencing a problem and wish to determine whether it is related to your Number Nine display card, Windows 95 allows the user to incrementally decrease the video acceleration. In doing so you can determine whether or not it is the display driver that is causing the problem.
To lower the acceleration:
Click on the Windows 95 'Start' button.
Select 'Settings' and then 'Control Panel'.
Double click on the 'System' icon.
Click on the 'Performance' tab, then on the 'Graphics' button.
Move the acceleration slider to 'None' then click on OK.
Click on OK again.
You will then be prompted to restart your computer.
Click 'yes'.
If the problem still occurs in an unaccelerated mode, then the problem is most likely being caused by Windows 95 or other hardware/software and not by the HawkEye for Windows 95 driver.
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Q10. Accessing the Number Nine Monitor Adjust property page causes an invalid page fault in MSYNC_95.DLL.

If your monitor type is set to Plug and Play (VESA DDC), but you are not using a DDC compatible monitor, Monitor Adjust will not be able to properly determine the monitor's refresh rate capabilities. Monitor Adjust will attempt to read the monitor information and will close with an error box. If you are not using a VESA DDC compatible monitor, you must manually change your monitor type from the display settings page.
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Q11. My monitor is flickering noticeably.

Check for high power draining devices that are close to your monitor(televisions, other computers/monitors/printers, fluorescent lights, amplifiers). Any of these devices could cause a flickering in your display because of the interference which they can tap into the power lines, or the atmosphere. If there are any, turn them off and see if the display changes.
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Q12. My screen shows no display at all!

If you are not getting any display at all, it is best to determine if your monitor or video card is the root of the problem. Listen for the typical noise from your system as you turn it on. If you hear the beep as your machine boots, it is likely that your system is having no problem but the monitor is defective. If possible, connect a different monitor onto your system and see if you get any display. Next, maximize the brightness and contrast knobs on your monitor and look for a gray box on the face of your monitor. If you see this gray box (called RASTER) more likely that your monitor is alright and something is wrong with your display card. Finally, try opening up your computer case, and remove your display card from your system and try to relocate the card into a different slot. It is possible that your card was not making a good contact with your motherboard.
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Q13. What is USB?

USB (Universal Serial Bus) is a new I/O bus standard. It replaces Serial, Parallel, Keyboard, PS/2 ports with one 4-pin connector. Also, it supports up to 127 devices and Plug and Play standard.
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Q14. What is required for a USB system?

Motherboard with USB Host Controller
USB compatible system BIOS
USB peripheral devices
USB interface connector
USB software drivers
Operating System that supports USB
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Q15. What are the advantages of USB?

Simpler connectivity
5 Meter range without repeater
Hot plug and unplug
Up to 127 devices
Up to 12 Mb/sec
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Q16. What devices does USB support?

Low & medium speed I/O devices:
Keyboard , Printer, Mouse, Speakers, Joystick, ISDN / Modem, Light Pen, Other...
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Q17. Why can't my DIMMs fit to my Titan VX motherboard?

There are currently two types of DIMMs readily available from vendors. One is Buffered and the other is Unbuttered. Tyan uses the Unbuttered variety so make sure you get the correct one. Other types will not fit into the sockets correctly.
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Q18. Why does my CD-ROM drive switch back and forth between a master and slave at boot up?

This can be solved most of the time by changing the drive type in the Standard CMOS Setup in the BIOS. On the port where your CD-ROM drive is on (usually secondary master or secondary slave) change it from "none" to "auto". This will let the computer determine the type of CD-ROM drive and which port it's on more accurately.
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Q19. The turbo switch on my system doesn't seem to work?

For all Pentium and higher systems, it does not support the turbo feature. Hence, the switch will have no effect at all on the system.
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Q20. What is the Year 2000 Problem?

The year 2000 problem involves hardware, firmware and software.
A CMOS byte was allocated to track the century information. When the PC is turned on, the ROM BIOS combines the century CMOS information with the RTC's decade information to yield a four-digit year. Unfortunately, when the RTC rolls over from 11:59PM December 31, 1999 to 12:00AM January 1, 2000, the decade information, "99," correctly increments to "00," but the CMOS century information remains at "19." The failure of the ROM BIOS to increment the century byte is the firmware aspect of the problem.
Many software applications, particularly older ones, track the date as a two-digit number. Such applications may interpret the new year, "00," as a smaller number than the previous year, "99," even if the hardware and firmware have provided an accurate four-digit date. As a result, date sensitive calculations may be corrupted. Further complicating matters, each operating system interacts differently with the RTC and ROM BIOS. These are the software aspects of the problem.
All Tyan Latest Motherboards are Year 2000 Compliant.
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